Safety Santa: Another Case of Operational Excellence Success
A year ago, it was the pleasure of this blogger to report that Santa Clause completed yet another successful global fulfillment process AND importantly, the process was in compliance with the US Federal Aviation Authority’s (FAA) regulations. A great deal of progress since the advent of one red light on the nose of the lead reindeer!
This year we are once again pleased to report that not only have the flying sled and its power plants remained in compliance with the FAA but has now taken additional steps forward. Incorporating new technologies and processes, safety has been enhanced in the following manner:
- Addressing Slips, Trips and Fails with new safety/skip proof landing gear
- A new Confined Space program along with appropriate personal safety gear
- An alarm Klaxon and Better Lighting
- Enhance Safety Restraints such as airbags and an overhead guard
- Extensive Head, Vision, and Hearing Protection systems
- Better Work Place Violence technology enabled processes
- A new Cargo Restraint system
It looks like the arctic region of the Occupational Safety and Health Administration (OSHA) outreach program is having great success. Interested readers are invited to review the above safety Infographic for further details and perhaps new insights.
Simplified Business Model
There are a lot of lessons herein for those who don’t live at a mythical north pole. First, it seems that much if not all the safety improvements made are inexpensive and easily implemented.
Next, change management and new policies appear to be welcomed by those affected. Answering the, “What’s In It For Me” question when adopting new technologies.
Management is also ‘walking the walk’ with employees by driving the sled and taking the same risks as the rest of the team fulfilling customer requirements, i.e., snow covered rooftops and chimneys. One can argue that this entire team is the Customer Facing part of the system. Finally, customers have high expectations that must be met, and late delivery is not an option—this project has a fixed deadline!
With billions of children waiting and using a complex and global logistics system, this team does not disappoint. Earlier competitors have long dropped off the map.
So why with a clear monopoly does this organization still seek greater Operational Excellence with its transformational Safety Culture?
Simple—safe and excellent operational performance is good business! Less unplanned downtime increases the bottom line. Few incidents increase morale and the bottom line.
Fewer legal issues, regulatory matters, and so forth and so on positively impact the bottom line. With such significant ROI, what’s a stakeholder not to like?
Is Your Operational Safety on Par with Ole Saint Nick?
For More Information
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For more information on Cross Cultural Engagement, check out our Cross Cultural Serious Game
You can contact the author as well.
Critical Mass: Value from the RBC Framework
Nuclear physicists define the term, “critical mass” as the amount of fissile material whereby a nuclear reaction is self-sustaining. From that original definition, the construct is further developed along societal and political terms as a function of the environment and number of adopters and their interdependencies that create enough of a consensus for individual actions that sustains an undertaking.
In 1996, the author published the first of several case studies on a societal interaction model based on the Relationships, Behavior and Conditions (RBC) construct among economic actors. Previously the model was only in the domain of academia.
This blog addresses contemporary issues from the RBC perspective and whether in the present state they are sustainable or not. Many readers may be familiar with the “Innovation Adoption Curve.” RBC seeks to enlighten the causality of behaviors that cause movement towards the critical mass that generates movement along this diffusion curve.
Other Blogs by Dr. Shemwell
Dr. Shemwell is an author/contributor for the following 3rd party blogs.
So, You Want to be an Entrepreneur
Dr. Shemwell is a member of the Global Energy Mentors (GEM) Leadership Team. Every month he or one of his colleagues is posting timely tips to help entrepreneurs navigate the energy start up sector. Check out the Landing Page.
Governing Energy Blog
BTOES Insights is the content portal for Business Transformation & Operational Excellence opinions, reports & news. Dr. Shemwell is a contributor.
Consult 2050 connects organizations with a wide range of consultants all around the world. The firm operates an online marketplace for consultancy services.
Essays on Business and Information
This two volume set covers a series of newsletters and opinion pieces published circa 2002-2009, including Bug Lore–Lessons for the Online Economy that addressed real time systems vulnerabilities from Y2K (1998-99).
About the Author
Dr. Scott M. Shemwell has over 30 years technical and executive management experience primarily in the energy sector. He is the author of six books and has written extensively about the field of operations. Shemwell is the Managing Director of The Rapid Response Institute, a firm that focuses on providing its customers with solutions enabling Operational Excellence and regulatory compliance management. He has studied cultural interactions for more than 30 years—his dissertation; Cross Cultural Negotiations Between Japanese and American Businessmen: A Systems Analysis (Exploratory Study) is an early peer reviewed manuscript addressing the systemic structure of societal relationships.