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OE Solution Set

Enabling Cultural Transformation

Our Operational Excellence Solution Set 

We first recognized organizational cultural differences over 20 years ago. Initially, our efforts focused on the facilitation of these differences in global business transitions. Not just consultants, we lived cross cultural business development on all six continents where public and private organizations seek collaboration and Win-Win scenarios.


In 2010 it became obvious that the culture of field operations in the Deepwater oil and gas sector left much to be desired. A myriad of studies support this view.  


What was lacking was an effective methodology to transform sector behavior into one of a Safety Culture, aka Culture of Safety. We first documented a new Safety Culture business model in our Governing Energy Blog.

We have a robust set of solutions on The Rapid Response Institute’s Operational Excellence Platform. These solutions can be deployed Enterprise Wide or individually incorporated into existing OE infrastructure. High Reliability Organizations require Operational Excellence.


It is built on our R B C Framework for Cultural Transformation and powered by Structural Dynamics. 

Our Expertise/Processes and Methods

Bus Process Mgm’t

  • Standard
  • Regulatory
  • Metrics
  • Ecosystem
  • Safety Culture 

Professional Services

  • Project Management
  • Interim or Factional Executive
  • Concierge
  • Consultation
  • Advisory Services

Risk Management

  • Enterprise
  • Project
  • Culture
  • High Reliability
  • Human Factors 

Economic Development

  • Center of Excellence
  • Best/Good Practices 


  • Instructor Led
  • e-Learning
  • Video
  • Train the Trainer
  • Workshops
  • Executive Retreats 

Revenue Generation

  • Business Development
  • Internal Sales
  • Marketing 

Partner Program

  • Professional Services
  • Technology 

Rapid Response Management

  • Behavioral Economics
  • Process Assessment
  • Methodology

High Reliability Management

  • Transformation
  • Change Management
  • Risk Mitigation 

Our Solutions/Enabling Tools

Serious Games

  • Cross Cultural Engagement

Operations Management System

  • Smart OpEx

Process Simulation

  • Risk Assessment
  • Project Management
  • Workflow Optimization 

Business Analytics

  • Augmented Reality
  • Internet of Things 

Process Assessment

  • EVPM
  • Organizational Health
  • Metric Development 

Cyber Security is a critical requirement in any IT or technology enabled Product/Service/Solution. The Rapid Response Institute has partnered with World Class experts in this field who provide relevant services and/or technology for our Operational Excellent Platform.

Strong Bond Governance

In their book, Implementing a Culture of Safety: A Roadmap to Performance-Based Compliance, the authors put for a Strong vs. Weak Bond Governance Model. The book makes the case that when godlike incidents akin to the impact of warfare on society by corporation are possible, a strong bond governance model is appropriate. In other words, direct and sustained interest in field operations by top management and even the board of directors.


The Strong vs. Weak Governance Bond construct is taken from nature—chemical and atomic bonding. All molecules and atoms have a weak attraction. Strong bonds; however, only exist at the atomic level. The molecular and atomic Behaviors as a function of Conditions result in Relationships constrained by the nature of the bond. 

We make the argument that the energy sector, particularly oil and gas meet the test for Strong Governance Bond based on the “magnitude of the decisions” being made at all levels. This is not to say that engineering decisions will be made by the CEO.


A strong model is used by High Reliability Organizations (HROs) and as part of that model, trained; knowledgeable personnel are empowered to make the right decisions in the field. The strong model provides an organization with the capability to become and remain and HRO. The HRO model is one that enables rapid adaption in increasingly complex Conditions. It has processes that provide cognitive infrastructure that enables simultaneous adaptive learning and reliable performance.”  Finally, a Weak Governance Bond may be appropriate for business models that do not require a HRO. Examples include joint ventures and conglomerates.

Featured OE Platform Deliverables

In addition to our over software, services and solutions, The Rapid Response Institute offers the following specifically developed to enable Operational Excellence. All are supported by documented methodologies, processes, metrics, training and support based on a solid knowledge base.

  • Safety Culture
  •     Workshops  
  •   Cross Cultural Engagement
  • Safety Health Map   
  •     Value Assessment
Safety Culture

Safety Culture 

A Systemic Solution for Your Ecosystem 

A full suite of solutions and enabling software tools to assures Systemic Safety Culture in field operations for critical infrastructure sectors. Take a look at our video.



Continuous Learning throughout your career 

We provide a full range of continuous learning using the latest pedagogical methodology and enabling technology tools. This assures that all economic actors in the ecosystem have current Knowledge, Skills and Abilities (KSAs). This includes senior executives as well as Train the Trainer models

  Cross Cultural Engagement

Cross Culture

Collaborating with Diverse Global Teams

For over two decades, RRI has conducted workshops, training incorporating a Cross Cultural Serious Game focused on developing team collaboration across ethnic and organizational boundaries. 

Safety Health Map   

Systemic Safety Index

Assessing Ecosystem Safety and OE Health 

Some partners and suppliers in an organization’s ecosystem may struggle to meet acceptable Safety Culture and Operational Excellence. Our SSI tool can help you evaluate over 100 strategic and operational critical variables of organization health.

    Value Assessment


Economic Value Proposition Matrix 

Working with the energy sector, RRI developed a major economic model to evaluate CAPEX that have significant software variables, i.e., Operational Excellence, Digitalization and Safety value propositions. This is a very comprehensive risk management tool. A free version is available.

  • Maturity Models
  •     Centers of Excellence    
  •   Process Assessment    
  • Simulation   
  •     Operations Management
Maturity Models

Maturity Models

Assuring the Right Level Of Process Reliability

No longer just a management theory, increasingly customers are demanding a level of standardization, documentation, training, and expertise to obtain contracts. RRI has developed maturity models that are actionable and available to all.

    Centers of Excellence    

Centers of Excellence 

Best Practices and Knowledge Base

Effective knowledge transfer depends on appropriate vehicles that not only capture and store knowledge but have robust methodologies to facilitate the permeation of that knowledge and best practices throughout critical infrastructure sectors.

  Process Assessment    

Business Process Assessment 

Right Process for the Set of Tasks

The only constant is change and organizations must have effective and efficient process in place to assure profitable delivery to customers in a safe and environmentally responsible manner. This is critical for Operational Excellence by High Reliability Organizations.


Process Simulation 

Computer Modeling of Process & Project Risk Exposure

RRI has developed significant risk modeling solutions in conjunction with industry partners solving real world problems vis-a-vis simulation modeling. A short video tells the story.

    Operations Management

Smart OpEx 

Assuring safety and regulatory compliance by your ecosystem 

Our Cloud based Operations Management System supports the new Contractor Management requirements by operators in critical infrastructure sectors. It has recently been adapted to support Disaster Recovery efforts.

  • Systemic Risk Management
  •     Revenue Generation
  •   Digitalization   
  • High Reliability
  •     Analytics
Systemic Risk Management

Systemic Risk Mitigation 

Minimizing the Impact of a Rainy Day

Managing Risk is one of the most important considerations of any business model. Today, the organizations ecosystem must be included in the process. RRI incorporates risk mitigation directly in all aspects of its deliverables. These four videos address this approach in detail.

    Revenue Generation

Revenue Generation 

Sustaining a Competitive Organization

According to one recent study, approximately 50% of the companies now listed on the S&P 500 will be replaced over the next decade. Top and Bottom Line Health are important KPIs for Operational Excellence business models



Accelerating Business Transformation

Game changing transformation of critical infrastructure segments with significant competitive advantage to early adopters. Moreover, immediate value is substantial.

High Reliability

High Reliability

Enabling the High Reliability Organization

High Reliability Organizations have a strong focus on field operations. Complex interconnected systems such as found in today’s organization must be governed in this manner if shareholder value it to be preserved and grown.



Finding Hidden Value

Rapidly finding unknown patterns, correlations and other knowledge to advance Performance, Safety, Environmental Stewardship as well as advancing Competitive positioning.

Want to Partner with us? We are interested in business and technology partners using our OE Platform.

Let’s Get Started

Get your first hour of consultation free and lets get started making your Organization Operationally Excellent