Enabling Cultural Transformation
Our Operational Excellence Solution Set
We first recognized organizational cultural differences over 20 years ago. Initially, our efforts focused on the facilitation of these differences in global business transitions. Not just consultants, we lived cross cultural business development on all six continents where public and private organizations seek collaboration and Win-Win scenarios.
In 2010 it became obvious that the culture of field operations in the Deepwater oil and gas sector left much to be desired. A myriad of studies support this view.
What was lacking was an effective methodology to transform sector behavior into one of a Safety Culture, aka Culture of Safety. We first documented a new Safety Culture business model in our Governing Energy Blog.
We have a robust set of solutions on The Rapid Response Institute’s Operational Excellence Platform. These solutions can be deployed Enterprise Wide or individually incorporated into existing OE infrastructure. High Reliability Organizations require Operational Excellence.
It is built on our R B C Framework for Cultural Transformation and powered by Structural Dynamics.
Our Expertise/Processes and Methods
Bus Process Mgm’t
- Safety Culture
- Project Management
- Interim or Factional Executive
- Advisory Services
- High Reliability
- Human Factors
- Center of Excellence
- Best/Good Practices
- Instructor Led
- Train the Trainer
- Executive Retreats
- Business Development
- Internal Sales
- Professional Services
Rapid Response Management
- Behavioral Economics
- Process Assessment
High Reliability Management
- Change Management
- Risk Mitigation
Our Solutions/Enabling Tools
- Cross Cultural Engagement
Operations Management System
- Smart OpEx
- Risk Assessment
- Project Management
- Workflow Optimization
- Augmented Reality
- Internet of Things
- Organizational Health
- Metric Development
Cyber Security is a critical requirement in any IT or technology enabled Product/Service/Solution. The Rapid Response Institute has partnered with World Class experts in this field who provide relevant services and/or technology for our Operational Excellent Platform.
Strong Bond Governance
In their book, Implementing a Culture of Safety: A Roadmap to Performance-Based Compliance, the authors put for a Strong vs. Weak Bond Governance Model. The book makes the case that when godlike incidents akin to the impact of warfare on society by corporation are possible, a strong bond governance model is appropriate. In other words, direct and sustained interest in field operations by top management and even the board of directors.
The Strong vs. Weak Governance Bond construct is taken from nature—chemical and atomic bonding. All molecules and atoms have a weak attraction. Strong bonds; however, only exist at the atomic level. The molecular and atomic Behaviors as a function of Conditions result in Relationships constrained by the nature of the bond.
We make the argument that the energy sector, particularly oil and gas meet the test for Strong Governance Bond based on the “magnitude of the decisions” being made at all levels. This is not to say that engineering decisions will be made by the CEO.
A strong model is used by High Reliability Organizations (HROs) and as part of that model, trained; knowledgeable personnel are empowered to make the right decisions in the field. The strong model provides an organization with the capability to become and remain and HRO. The HRO model is one that enables rapid adaption in increasingly complex Conditions. It has processes that provide cognitive infrastructure that enables simultaneous adaptive learning and reliable performance.” Finally, a Weak Governance Bond may be appropriate for business models that do not require a HRO. Examples include joint ventures and conglomerates.
Featured OE Platform Deliverables
In addition to our over software, services and solutions, The Rapid Response Institute offers the following specifically developed to enable Operational Excellence. All are supported by documented methodology, processes, metrics, training and support based on a solid knowledge base.
Continuous Learning throughout your career
We provide a full range of continuous learning using the latest pedagogical methodology and enabling technology tools. This assures that all economic actors in the ecosystem have current Knowledge, Skills and Abilities (KSAs). This includes senior executives as well as Train the Trainer models
Collaborating with Diverse Global Teams
For over two decades, RRI has conducted workshops, training incorporating a Cross Cultural Serious Game focused on developing team collaboration across ethnic and organizational boundaries.
Systemic Safety Index
Assessing Ecosystem Safety and OE Health
Some partners and suppliers in an organization’s ecosystem may struggle to meet acceptable Safety Culture and Operational Excellence. Our SSI tool can help you evaluate over 100 strategic and operational critical variables of organization health.
Economic Value Proposition Matrix
Working with the energy sector, RRI developed a major economic model to evaluate CAPEX that have significant software variables, i.e., Operational Excellence, Digitalization and Safety value propositions. This is a very comprehensive risk management tool. A free version is available.
Assuring the Right Level Of Process Reliability
No longer just a management theory, increasingly customers are demanding a level of standardization, documentation, training, and expertise to obtain contracts. RRI has developed maturity models that are actionable and available to all.
Centers of Excellence
Best Practices and Knowledge Base
Effective knowledge transfer depends on appropriate vehicles that not only capture and store knowledge but have robust methodologies to facilitate the permeation of that knowledge and best practices throughout critical infrastructure sectors.
Business Process Assessment
Right Process for the Set of Tasks
The only constant is change and organizations must have effective and efficient process in place to assure profitable delivery to customers in a safe and environmentally responsible manner. This is critical for Operational Excellence by High Reliability Organizations.
Assuring safety and regulatory compliance by your ecosystem
Our Cloud based Operations Management System supports the new Contractor Management requirements by operators in critical infrastructure sectors. It has recently been adapted to support Disaster Recovery efforts.
Systemic Risk Mitigation
Minimizing the Impact of a Rainy Day
Managing Risk is one of the most important considerations of any business model. Today, the organizations ecosystem must be included in the process. RRI incorporates risk mitigation directly in all aspects of its deliverables. These four videos address this approach in detail.
Sustaining a Competitive Organization
According to one recent study, approximately 50% of the companies now listed on the S&P 500 will be replaced over the next decade. Top and Bottom Line Health are important KPIs for Operational Excellence business models
Accelerating Business Transformation
Game changing transformation of critical infrastructure segments with significant competitive advantage to early adopters. Moreover, immediate value is substantial.
Enabling the High Reliability Organization
High Reliability Organizations have a strong focus on field operations. Complex interconnected systems such as found in today’s organization must be governed in this manner if shareholder value it to be preserved and grown.
Finding Hidden Value
Rapidly finding unknown patterns, correlations and other knowledge to advance Performance, Safety, Environmental Stewardship as well as advancing Competitive positioning.
Let’s Get Started
Get your first hour of consultation free and lets get started making your Organization Operationally Excellent