Home Improvement Case Study: What’s the Value Proposition of Service Providers and Why Does It Matter to My Business?
This blog is focused on business issues and not retail services such as home repair/upgrade. However, in recent months this writer has been in numerous discussions regarding the development and presentation to customers of a Value Proposition. This is an ongoing issue for each organization,…
Elevator: Going Up or Going Down?
True Story! A couple of decades ago when I was the sales manager of a technology line of business that was part of a much larger organization, an excited young sales representative rushed into my office. He just had to tell me that he just…
Event Horizon: Towards Singularity
This month a group of astronomers announced they had captured the first image of a black hole, some 55 million light years from earth.[i] A novel use of high-performance computing enabled this imaging and seems to hold promise for future commercial applications. Moreover, there is…
I Hate These Things: Why Does This Always Happen to Me?
We have long argued that people will change if they understand the new idea/technology value proposition—what’s in it for me? For some, this question is more difficult to answer than others. Moreover, we are all stuck! This age of digitalization may pass a few ‘off…
You Have 10 Minutes: Maybe
Over the past couple of weeks this writer has been part of several conversations regarding the value proposition of technology for established as well as startup companies and how to articulate it. This remains a tough subject and we have been addressing it over the…
The Old Order Changeth . . . Knowledge Delivery 21st Century Style
My apologies to Alfred Lord Tennyson. The long forecasted “Big Crew Change” is well underway and may in fact already be (mostly) over. Many “Baby Boomers” have left the building and the rest will follow shortly. For years, this pundit has heard the lament about…
Human—Machine Interface in the Age of Digitalization: Can the Machine be Trusted and When Should the Human Intervene?
On March 10, 2019 the second Boeing 737 Max 8 (in approximately 5 months) crashed in Ethiopia. This incident has led to extensive investigations and as of this writing that model aircraft is grounded. This pundit cannot and will not hazard a guess as to…
Operational Complexity: Risk Model Insufficiency
Most readers will be familiar with the above linear Risk Matrix Model. This graphical representation of risk exposure is useful but strict adherence to it can lead to a false sense of security. Systemic Risk Management The real world is very complex with many moving…
Decision Making in the Digitalization Age: Who Decides?
“Ergonomics (or Human Factors) is the scientific discipline concerned with the understanding of interactions among humans and other elements of a system, and the profession that applies theory, principles, data and methods to design to optimize human well-being and overall system performance.”[i] According to Gartner,…
Fleeting Success: In Pursuit of Sustainability
Winston Churchill is credited with saying, “Success is not final, failure is not fatal: it is the courage to continue that counts.” The late Prime Minister nailed it; once again! Our journey through life, including our career is a marathon not a sprint. While we…
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