Category: Operational Excellence

Crisis Management: The Need for Internal Consistency

August 13, 2021 No Comments

Attributed to former US Senator and Governor Rhode Island, Lincoln Chafee, “Trust is built with consistency.” Moreover, from statistics we know that Internal Consistency, “measures whether several items that propose to measure the same general construct produce similar scores.” The follow on definition statistical reliability, “is the consistency of a set of measurements or measuring

Are Your DEI Wheels Spinning?

July 20, 2021 No Comments

Originally published as a LinkedIn article on July 6, 2021, this updated version is reprinted here with the permission of the author. Links to relevant sources are added. Lately, many LinkedIn posts bemoan the state of Diversity, Equity, Inclusion (DEI) initiatives. The seeming slow take up of great ideas. Some argue that DEI initiatives are no

Roadmap to Decision Making In the ‘Smart’ Era

June 27, 2021 No Comments

“Nothing is more difficult, and therefore more precious, than to be able to decide.” — Napoleon Bonaparte Volumes have been written on decision-making and this pundit has offered his share of insight and comment on the subject as well. Some of our comments regard the appropriateness of the human intercession in electronic decision making. Others

ESG Implementation–Strong v Weak Revisited

June 4, 2021 No Comments

“A healthy corporation acts on the interests of its stakeholders and customers” — Ari Melber, Journalist Currently, organizations are being implored to implement Environmental, Social, and Governance (ESG) driven business models. Proponents even suggest that investment in organizations that do not have this imprimatur should be avoided or even divested. However, one wonders what has

Post Covid-19 Operational Performance

March 25, 2021 No Comments

Not the So-Called New Normal The light at the end of the Covid-19 tunnel may not be the train many still believe. Populations are being inoculated at very high rates. Moreover, there is ample evidence in my metropolitan area that the general population no longer believes or adheres to the ‘advice of experts.’ This

Teaming Safely

February 27, 2021 No Comments

“For safety is not a gadget but a state of mind” Second only to the basic need for food, water and what is required to sustain physical life, safety and security are the next step in Maslow’s Hierarchy of Needs. In other words one cannot love or feel belonging or achieve a level of

I Didn’t Do It, He Did — I Didn’t Do It Either, Someone Else Did

February 24, 2021 No Comments

“When converted into productive thought and action, the energy it takes to blame, shame, and game is enough to launch anyone into heights of real success and happiness.” – Charles F Glassman Entrée It is not often that an entire geographically LARGE state loses power and water simultaneously. Now we know it can happen! Welcome

Is Your Remote Team Aligned?

January 28, 2021 No Comments

Recently, my team and I were tasked with a delicate decision making process. Due to its nature and signatory level, team members were only authorized to explore and present options. The final decision was mine alone. Our project governance model clearly defined this decision making process. One day I received a call from remote members

Pressure Differential

September 27, 2020 No Comments

Managing Tension at the Margin As September draws to a close the Houston metropolitan area has dodged two hurricane bullets; Laura and Beta. Fingers crossed that this very active season draws to an early and quiet close. The beauty and downside of the 24/7 news and weather reporting is that lay people learn more jargon

Radar: Technology Game Changer!

August 30, 2020 No Comments

The battle of Leyte Gulf in 1944 with over 200,000 individuals involved is possibly the largest naval battle in history. Hopefully, one of the last ones. In that battle, the submarine USS Darter initially detected (on radar) the Japanese task force early on October 23. Other US naval vessels spotted that armada shortly thereafter on

Data Bias: The Latent or Unobserved

August 28, 2020 No Comments

In statistics a Latent Variable can be defined as, ‘a variable inferred from observed or measured data.’ Its analysis is often used psychology, economics, and predictive modeling. This author used Structural Equation Models (SEM) in his 1996 doctoral dissertation, Cross Cultural Negotiations Between Japanese and American Businessmen: A Systems Analysis (Exploratory Study). From that abstract,

man with burning stick while moving in darkness

Agility, Resiliency, Sustainability

May 14, 2020 No Comments

In a recent Harvard Business Review, I was struck by an article about Best Practices for small businesses. From that piece, “To successfully navigate Volatile, Uncertain, Complex and Ambiguous (VUCA) challenges like Covid-19, family business leaders can look to best practices from another organization that specializes in VUCA situations—the U.S. military’s Special Operations Forces (SOF)”

Tumultuous Decade: What’s Next for Oil & Gas?

April 20, 2020 No Comments

April 20, 2020 marks the tenth anniversary of one of the most horrific incidents in the upstream oil and gas sector—Deepwater Horizon. In addition to the tragic loss of eleven lives, the sector forever changed. Immediate restructuring of federal oversight resulted in the establishment of the Bureau of Safety and Environmental Enforcement (BSEE) and their

A Funny Thing Happened on the Way to . . . Innovation!

April 4, 2020 No Comments

The anecdote, ‘A Funny Thing Happened on the Way to’ wherever manifests itself for a number of paths. One interpretation; we often end up somewhere other than expected. We find ourselves at another historical precipice. Some suggest Armageddon, the end of life as we know it and the emergence of a new normal. This writer

Home Base During a Crisis: ‘get up, clean up, and dress up’

March 16, 2020 No Comments

In the middle of a global pandemic, all of us who can are advised to work from home. Many of us have worked remotely for a while now. Whether traveling, dealing with sick children, avoiding traffic or dealing with a natural disaster remote management has become part of our business DNA. Yet, this pundit was

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To KISS or Not?

March 9, 2020 No Comments

According to legend, the term KISS or ‘Keep It Simple, Stupid’ was coined by Kelly Johnson, lead engineer at the Lockheed Skunk Works and noted by the US Navy as early as 1960. Subsequent phrases such as ‘Less is More’ followed. At first glance, it makes sense not to overly complicate a product, process or

Hanging App?

February 6, 2020 No Comments

By one measure, the US presidential primary season is off to a rough start. In a small state, counting the ballots became a challenge. Wasn’t technology supposed to solve the problems of past confusions? Yet the mechanism seemingly failed—again! How is this different from the Boeing Max 8 disaster? In one sense it isn’t. Disclaimer:

10, 20, 30, 40, 50 or More!

January 28, 2020 No Comments

The advent of 5 G so soon after 4 G—Humm. What’s next? How many G’s are there? In 1965, Gordon Moore put forth the construct that the density of transistors in integrated circuits doubled each year. The so-called Moore’s Law has governed technology growth ever since. However; over 50 years later, some argue that we

Reflection: Are We Near a Digital Tipping Point?

December 31, 2019 No Comments

Generally, this time of year humans are wont to look back on the closing year and assess the good and the bad, and dare I say the ugly? We celebrate successes, review the not so successes, and what is left undone. This process prepares us for the New Year’s resolutions that are often then broken.

Lessons in Servant Leadership: What Did You Say?

December 8, 2019 No Comments

Watch almost any media talk show and the interviewer will often interrupt the guest trying to answer the question just posed. This is such a common phenomenon that it is accepted behavior perhaps driven by ratings that come from on-air confrontation. It is part of the culture! Why ask the question if you’re only going

Running Across an Open Field: Strategy for Disruptive Technology?

November 19, 2019 No Comments

Several weeks ago, as an amateur history buff, I was watching a documentary about World War I. During one segment the commentator discussed the apparent fact that if soldiers refused to charge out of their trenches across an open field into the teeth of waiting machine guns they would be shot. The brutality of such

Lessons from the Seventies

November 12, 2019 No Comments

At lunch the other day and for whatever reason, the history of the 3M Post It Note became a subject of our conversation. This technological marvel unveiled in the 1970s is still widely used today. As with other new or disruptive technologies, the ‘sticky note’ was panned at first and for some time. According to

Want – Like – Need

October 24, 2019 No Comments

Years ago, as part of a never-ending series of company reorganizations, a team of our change management consultants headed to the ‘field’ to interview users. Upon their return, they presented an extensive list of technology investments deemed necessary to remain competitive. Their list focused on technology and not business concerns. Wondering, I asked who they

In Defense of Humans—Machines Are Not Ready Yet

October 1, 2019 No Comments

I recently submitted an internal organizational document that was spellchecked in addition to my review; several times. One sentence where there the intent was to say, “that which is …” was change to “that witch is …” Did I type it wrong or did ‘auto correct’ take over the decision process? In any event spellcheck

Culture Matters A Lot! Cultural Interactions Matter MORE!!

September 22, 2019 No Comments

“Failures of culture have been the single biggest destroyers of value in the last five years,” states the former senior vice president of HR of Google in a recent article. This revelation by one of the contemporary tech giants supports the previous dictum, “Culture eats strategy for breakfast.” Depending on one’s perspective, this latter quote

Chain of Custody: Is Your Management System Ready?

September 15, 2019 No Comments

“This eliminates the possibility for human error.” This is an actual quote taken from one of the many blockchain ‘credible’ websites readily available—citation withheld to protect the guilty. And, the Titanic was unsinkable! From another credible sources, “Is blockchain secure for my business? Simply put, it can be. But, not by just turning the key.

Man—Machine: Extension or Versus?

August 26, 2019 No Comments

Are the emerging machines our friend or foe? The debut of new technologies such as Artificial Intelligence (AI), Internet of Things IoT) and a host of others seem to be drowning us as we drink from a technological fire hose. Additionally, driverless vehicles, the Gig Economy et al. are conspiring to eliminate truck drivers and

Systemic Reasoning Errors: Stink’en Think’en

April 28, 2019 No Comments

The April 13-14, 2019 edition of the Wall Street Journal featured an opinion piece by Holman W. Jenkins, Jr., Russiagate and the Media’s News Denial. The author makes the point, “Judgement is teachable. Long ago, in relation to the Enron debacle, I pointed to the work of Harvard’s Max Bazerman and Northwestern’s David Messick, who

You Have 10 Minutes: Maybe

April 1, 2019 No Comments

Over the past couple of weeks this writer has been part of several conversations regarding the value proposition of technology for established as well as startup companies and how to articulate it. This remains a tough subject and we have been addressing it over the years. However, there is an approach that is successful when

Human—Machine Interface in the Age of Digitalization: Can the Machine be Trusted and When Should the Human Intervene?

March 24, 2019 No Comments

On March 10, 2019 the second Boeing 737 Max 8 (in approximately 5 months) crashed in Ethiopia. This incident has led to extensive investigations and as of this writing that model aircraft is grounded. This pundit cannot and will not hazard a guess as to ‘why’ this aviation incident happened and what its ramifications will