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Category: Operational Excellence

Mission Accomplished: Santa Completes Another Worldwide Transit—Incident Free!

Every December 24th, this jolly ole elf embarks on one more global initiative.  We know this to be true because each year since 1955, the North American Aerospace Defense Command (NORAD and its predecessor the Continental Air Defense Command (CONAD) Operations Center in Colorado Springs,…

Organizational Predators: Jackals, Hyenas, and Wolves in Managerial Clothing

Prologue In the author’s August 2004 edition of the then, Executive Briefing Newsletter (early online delivery) we addressed the impact on the firm of managerial misbehavior.  This article was one of a list of challenges put forth to that generation of management. Sadly, recent events…

Excellent Behaviors: Assessing Relationships in the Operational Excellence Ecosystem

One of the hot business buzzwords of 2017 is “Operational Excellence.” It has been the subject for many pundits, including this one. In October and November we published a two part series, Assuring Operational Excellence from Contractors and Their Subcontractors through BTOES Insights. Each part…

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