Category: High Reliability Management

Roadmap to Decision Making In the ‘Smart’ Era

“Nothing is more difficult, and therefore more precious, than to be able to decide.” — Napoleon Bonaparte Volumes have been written on decision-making and this pundit has offered his share of insight and comment on the subject as well.  Some of our comments regard the appropriateness of the human intercession in electronic decision making.  Others

Read More »

ESG Implementation–Strong v Weak Revisited

“A healthy corporation acts on the interests of its stakeholders and customers” — Ari Melber, Journalist Currently, organizations are being implored to implement Environmental, Social, and Governance (ESG) driven business models.   Proponents even suggest that investment in organizations that do not have this imprimatur should be avoided or even divested. However, one wonders what has

Read More »

Post Covid-19 Operational Performance

Not the So-Called New Normal   The light at the end of the Covid-19 tunnel may not be the train many still believe.  Populations are being inoculated at very high rates.  Moreover, there is ample evidence in my metropolitan area that the general population no longer believes or adheres to the ‘advice of experts.’  This

Read More »

Teaming Safely

“For safety is not a gadget but a state of mind”   Second only to the basic need for food, water and what is required to sustain physical life, safety and security are the next step in Maslow’s Hierarchy of Needs.  In other words one cannot love or feel belonging or achieve a level of

Read More »

I Didn’t Do It, He Did — I Didn’t Do It Either, Someone Else Did

“When converted into productive thought and action, the energy it takes to blame, shame, and game is enough to launch anyone into heights of real success and happiness.”  – Charles F Glassman Entrée It is not often that an entire geographically LARGE state loses power and water simultaneously.  Now we know it can happen!  Welcome

Read More »

Covid-19 Positive: Telemedicine Kicked into High Gear

Crisis Drives Change In 2001 this writer approached the Houston medical community, post tropical storm Allison which flooded many basements in the Houston Medical Center with the loss of experimental data and other records.  We proposed the development of an Internet based solution to hold and manage medical records of all types.  The response to

Read More »
fractal

To KISS or Not?

According to legend, the term KISS or ‘Keep It Simple, Stupid’ was coined by Kelly Johnson, lead engineer at the Lockheed Skunk Works and noted by the US Navy as early as 1960.  Subsequent phrases such as ‘Less is More’ followed. At first glance, it makes sense not to overly complicate a product, process or

Read More »

Safety Santa: Another Case of Operational Excellence Success

A year ago, it was the pleasure of this blogger to report that Santa Clause completed yet another successful global fulfillment process AND importantly, the process was in compliance with the US Federal Aviation Authority’s (FAA) regulations.  A great deal of progress since the advent of one red light on the nose of the lead

Read More »

Running Across an Open Field: Strategy for Disruptive Technology?

Several weeks ago, as an amateur history buff, I was watching a documentary about World War I.  During one segment the commentator discussed the apparent fact that if soldiers refused to charge out of their trenches across an open field into the teeth of waiting machine guns they would be shot. The brutality of such

Read More »

Chain of Custody: Is Your Management System Ready?

“This eliminates the possibility for human error.”  This is an actual quote taken from one of the many blockchain ‘credible’ websites readily available—citation withheld to protect the guilty.    And, the Titanic was unsinkable! From another credible sources, “Is blockchain secure for my business?  Simply put, it can be.  But, not by just turning the key.

Read More »

Operational Complexity: Risk Model Insufficiency

Most readers will be familiar with the above linear Risk Matrix Model.  This graphical representation of risk exposure is useful but strict adherence to it can lead to a false sense of security. Systemic Risk Management The real world is very complex with many moving parts.  The potential interaction of processes, events and other challenges

Read More »

Decision Making in the Digitalization Age: Who Decides?

“Ergonomics (or Human Factors) is the scientific discipline concerned with the understanding of interactions among humans and other elements of a system, and the profession that applies theory, principles, data and methods to design to optimize human well-being and overall system performance.” According to Gartner, “Digitalization is the use of digital technologies to change a

Read More »

Fleeting Success: In Pursuit of Sustainability

Winston Churchill is credited with saying, “Success is not final, failure is not fatal: it is the courage to continue that counts.”  The late Prime Minister nailed it; once again! Our journey through life, including our career is a marathon not a sprint.  While we celebrate success, often at happy hour or a party, we

Read More »

Mission Accomplished: Santa Completes Another Worldwide Transit—Incident Free!

Every December 24th, this jolly ole elf embarks on one more global initiative.  We know this to be true because each year since 1955, the North American Aerospace Defense Command (NORAD and its predecessor the Continental Air Defense Command (CONAD) Operations Center in Colorado Springs, Colorado have tracked his operation–www.noradsanta.org. We are happy to report

Read More »

Millennials Take On Our Increasingly Complex World

Originally published in 2013. On January 1st at 0348 hours a young engineer employed by a service company is trying to address a problem she has encountered with a compressor on a drilling rig in the Deepwater Gulf of Mexico.  She graduated from college three years ago and went to work for a large energy

Read More »

Command and Control: Is this the Way to Run the modern Railroad?

The managerial model, Command and Control (C&C) dates back to the dawn of humanity when tribal chieftains dictated the behavior of the group.  It survives to this day in many forms.  Typically, one thinks of military operations as the current manifestation of C&C in the western world. According to Wikipedia, by one definition found in

Read More »
Scroll to Top