Month: March 2019

The Old Order Changeth . . . Knowledge Delivery 21st Century Style

My apologies to Alfred Lord Tennyson.  The long forecast “Big Crew Change” is well underway and may in fact already be (mostly) over.  Many “Baby Boomers” have left the building and the rest will follow shortly. For years, this pundit has heard the lament about how to capture their knowledge before they hit the golf

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Operational Complexity: Risk Model Insufficiency

Most readers will be familiar with the above linear Risk Matrix Model.  This graphical representation of risk exposure is useful but strict adherence to it can lead to a false sense of security. Systemic Risk Management The real world is very complex with many moving parts.  The potential interaction of processes, events and other challenges

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Decision Making in the Digitalization Age: Who Decides?

“Ergonomics (or Human Factors) is the scientific discipline concerned with the understanding of interactions among humans and other elements of a system, and the profession that applies theory, principles, data and methods to design to optimize human well-being and overall system performance.” According to Gartner, “Digitalization is the use of digital technologies to change a

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