Category: Training

  • Crisis Management: The Need for Internal Consistency

    Crisis Management: The Need for Internal Consistency

    Attributed to former US Senator and Governor Rhode Island, Lincoln Chafee, “Trust is built with consistency.”  Moreover, from statistics we know that Internal Consistency, “measures whether several items that propose to measure the same general construct produce similar scores.”  The follow on definition statistical reliability, “is the consistency of a set of measurements or measuring instrument, often used to describe a test.”

    In our July 20, 2021 post, Are Your DEI Wheels Spinning? we posited that positive behavioral change as a result of a new situation/condition must result in relationships built on trust.  Without said trust, positive behavioral change is unlikely.

    Situational Change and Differences of Opinion

    Responsible individuals, organizations, and even industrial sectors can disagree.  In fact, ‘academic argument’ is a key component of the Scientific Method and science is never settled.  Moreover, most situations are fluid and those in crisis tend to be agitated.

    That said, crisis management techniques demand well defined processes with identified owners.  Moreover, data must be shared and meet the dual tests of ‘valid and reliable.’  There is no room for sloppiness or data bias as was found in more than one occasion during the Covid-19 pandemic.

    Some argue that Covid-19 data issues are unique and due the global nature of the problem.  However, we are told that Big Data is the future or actually is now.  Solving Climate Change, enabling driverless electric vehicles and so on and so forth.  Based on current performance, it would appear we have a ways to go.  Despite statements to the contrary it is possible implement decision support systems quickly and with success.  This is actually not a new process.

    Street Cred

    Often viewed from the perspective of the colloquial.  One attains credibility based on perceived performance and not necessarily as a function of actual accomplishment.  Usually, highly visible this Influencer can hold sway in larger ways than are actually justified.  However, in their orbit these individuals hold the trust of their followers.  Those holding contrary views will lack trust from this group but may hold significant trust from others skeptical of said leader.

    Both sides can loose trust and cred if ‘holes’ appear in the story line, narrative or agenda.  If the internal consistency of each position is weak, internal group pressures may ultimately destroy any impression of belief and trust.

    This is somewhat where the world is with the established Public Health authorities.  Many hold the perception of perhaps actual misinterpretation, analysis and presentation of the Covid-19 data sets.  The counter position lacks credibility as well.

    R B C

    We have been a proponent of the Relationships, Behaviors, Conditions model for almost thirty years.  Simply put, when situations or conditions change, human behavior changes and vis-à-vis.  This directly impacts on the relationships between individuals or groups, even societies.

    Large, controversial conditional movements, often with poor and even incompetent supporting data can lead to the erosion and even the complete breakdown of trust among affected parties.  Emotional, hyperbole, draconian and biased positions can accelerate the breakdown of trust.

    Once this bond is broken, rebuilding trust is a very lengthy process.  Rebuilding trust is an act of leadership!

    What is your organization doing to keep trust intact?

    For More Information

    Please note, RRI does not endorse or advocate the links to any third-party materials.  They are provided for education and entertainment only.

    For more information on Cross Cultural Engagement, check out our Cross Cultural Serious Game

    We presented, Should Cross Cultural Serious Games Be Included in Your Diversity Program: Best Practices and Lessons Learned at the Online Conference, New Diversity Summit 2020 the week of September 14, 2020.  Check Out this timely event and contact the organizer for access to the presentations!!

    You can contact this author as well.

  • What Is Your Opinion Based On?

    What Is Your Opinion Based On?

    “Without data, you’re just another person with an opinion.”

    ~ W. Edwards Deming

    Data and its use is a very hot topic these days.  Significant controversy exists over decision making regarding Covid-19 strategies and the quality or lack there of the data supporting government policies.  Scientific disagreements and so called ‘academic arguments‘ are appropriate, especially when facing the NEW.  However, the way some data is being used should give us all pause.

    We will learn a lot from this pandemic, one important opportunity is to understand how incomplete and competing data can/must be used in important decision processes.  By definition, every decision is made with incomplete and/or poor quality data.  Moreover, all data is not revealed by traditional data analysis–Latent variables play a major role in any assessment process.

    Opinions Are Like …

    There are a number of ways to complete the above sentence and we will leave that to the reader.  As Deming mentioned, if the data supporting a position is not valid and reliable, it enters the arena of “FAKE.”  According to Accenture, “Fake data is data that is unverified, maliciously tampered with, or just plain wrong.”

    Unfortunately, much of what is passed today, especially on social media might be classified in the fake category.  With no quality assurance, even by institutional resources, positions are advanced as gospel and are often not just wrong but driven by agendas.

    For example, months ago, hydroxychloroquine was vilified by an on air journalist, yet a world leading medical expert posited that it helped.  Presently, the pendulum has swung against this drug.  Questions of the efficacy of the data have been resurrected.

    It is beyond the scope of this piece to address data nuances. Interested parties may find the Public Health Research Guide: Primary & Secondary Data Definitions useful.  Moreover, it is not necessary to become a data expert or data scientist.  The construct, Wisdom of the Crowds suggest that the knowledge and decision of a large group can be better than experts.

    If you have expertise in data, ask this simple question “Is the data reliable and valid?”  Also, follow the wisdom of physicist Richard Feynman, “If it disagrees with experiment, its wrong.”

    With so many claiming to follow The Science, it is important that individuals have a level of understanding about the data that supports The Science.  Sadly, from this physicist’s perspective secondary, unvetted data is often the weak foundation of their positions.

    So, What Are Your Statements Based On?

    For More Information

    Please note, RRI does not endorse or advocate the links to any third-party materials.  They are provided for education and entertainment only.

    For more information on Cross Cultural Engagement, check out our Cross Cultural Serious Game

    We presented, Should Cross Cultural Serious Games Be Included in Your Diversity Program: Best Practices and Lessons Learned at the Online Conference, New Diversity Summit 2020 the week of September 14, 2020.  Check Out this timely event and contact the organizer for access to the presentations!!

    You can contact this author as well.

  • A Funny Thing Happened on the Way to . . . Innovation!

    A Funny Thing Happened on the Way to . . . Innovation!

    The anecdote, ‘A Funny Thing Happened on the Way to’ wherever manifests itself for a number of paths.  One interpretation; we often end up somewhere other than expected.

    We find ourselves at another historical precipice.  Some suggest Armageddon, the end of life as we know it and the emergence of a new normal.  This writer only agrees with the last two words.

    New Normal

    Since the advent of Covid-19 in the United States (probably before) the medical community has been doing some great things at hyper speed.  Now it is hard to keep up with the creative, innovative and downright amazing work being done at the global scale.

    Some argue that the new normal will include an army of remote workers.  Probably some truth to that but perhaps more importantly will be the recognition that society can quickly ‘scale’ to the global level when confronted with new and unknown threats.

    Reduced Cycle Time and Cost

    This pundit has long advocated that the use of knowledge enabled by technology can reduce project cycle time dramatically.  It can also significantly reduce project cost as well.  If we visualize the Covid-19 global initiative as a project, then perhaps most importantly we can decrease the timeline pointedly.

    To be clear, this writer has no medical training and is only prognosticating that the use of knowledge enabled by technology can reduce the overall time and impact of the pandemic.  After all, this is not 1918!

    For example, many will be familiar with the TV sitcom, M*A*S*H, set in the Korean War of the early 1950s.  We are seeing modern day versions of the Mobile Army Surgical Hospital with the deployment of new ‘temporary’ hospital beds to virus hot spots like NYC.  The medical profession has established long standing triage protocols as well.

    Moreover, the use of 3D printing has augmented the medical equipment manufacturing process in ways no one could have foreseen on January 1, 2020.  Changes in Clinical Trial protocols and other pharmaceutical related processes are, as the saying goes, ‘on steroids’ destroying this virus.

    The list goes on and shortly after this publication, this post will probably be outdated—the rate of positive change is so explosive right now.

    Donald Rumsfeld gets credit for saying, “There are known knowns.  These are things we know that we know.  There are known unknowns.  That is to say, there are things that we know we don’t know.  But there are also unknown unknowns.  There are things we don’t know we don’t know.”  However, this construct has its roots in the 1950s.

    I am betting that last sentence will fall sooner rather than later.  We are rapidly learning what we don’t know we don’t know.

    Godspeed to all on the front line and those of us who are not will continue to support you in every way known and about the be known that we can.  This writer grows less concerned about the final outcome every day.  It seems that collectively Humankind is rising up to the challenge.  We will prevail!

    How is your knowledge enabled to contribute to the demise of this pandemic?

    For More Information

    Please note, RRI does not endorse or advocate the links to third-party materials.  They are provided for education and entertainment only.

    For more information on Cross Cultural Engagement, check out our Cross Cultural Serious Game

    We will be presenting, Should Cross Cultural Serious Games Be Included in Your Diversity Program: Best Practices and Lessons Learned at the Online Conference, New Diversity Summit 2020 beginning April 5, 2020.  Check it Out!!

    You can contact the author as well.

  • Celebrate Your Independence: Taking Charge of Your Career

    Celebrate Your Independence: Taking Charge of Your Career

    Today, my country celebrates its 243rd birthday.  Many observe the day with family and friends and enjoy fireworks.  Consumption of hamburgers and hot dogs will most likely be huge.

    No one in the United States is still alive from the time when the colonists rowdily left Great Britain.  Moreover, the United Kingdom is one of this country’s staunchest allies and has been for decades.  For many, the day is a time for reflection and joy.  For some it is largely symbolic.

    However, there are many lessons from history and as the saying goes, “Those who do not remember the past are condemned to repeat it.”  So what can today’s population learn from those that took the ultimate risk in that day; “We pledge to each other our lives, our fortunes, and our sacred honor.”

    Despite some of the well discussed faults of this country, not many of us today are asked to pledge it all.  However, increasingly, we are being asked to take charge of our careers.

    Certainly, our lives and fortunes depend on how we manage our profession.  The 9 to 5 days of ole are long gone, if they truly existed.

    Many pundits, including this author have addressed the changing job market and the new role of digitalization.  In fact, we recently addressed this issue in depth; Job Disruption Due To Digitalization: Myths And Legends.  Interested readers are invited to read that piece.

    Much like colonialists of almost 300 years ago, we can no longer depend on the mother company to take care of our career needs.  Proactive men and women at all stages of their professional life can be more successful than with the old career model.  Passive individuals will reap what they sow as well.

    Enjoy you holiday weekend and get back to work next week actively managing your own career.  Happy Birthday, America!

    You Own Your Career, So What Are You Doing to Assure Your Personal Equity Growth?

    For More Information

    You can contact the author more information.

    End Notes

      https://www.philforhumanity.com/Those_Who_Ignore_History_are_Doomed_to_Repeat_It.html

      http://founding.com/our-lives-our-fortunes-and-our-sacred-honor/

      https://consult2050.com/job-disruption-due-to-digitalization/

  • Human—Machine Interface in the Age of Digitalization: Can the Machine be Trusted and When Should the Human Intervene?

    Human—Machine Interface in the Age of Digitalization: Can the Machine be Trusted and When Should the Human Intervene?

    On March 10, 2019 the second Boeing 737 Max 8 (in approximately 5 months) crashed in Ethiopia.  This incident has led to extensive investigations and as of this writing that model aircraft is grounded.

    This pundit cannot and will not hazard a guess as to ‘why’ this aviation incident happened and what its ramifications will be—not our area of expertise.  However, this raises another issue that seems to be buried in the headlines.

    Recently, the President of the United States is purported to have said, “Airplanes are becoming far too complex to fly.  Pilots are no longer needed, but rather computer scientists from MIT.  I see it all the time in many products.”

    In our era of Digitalization, this question/belief is one that many Boards and senior executives may be asking/holding.  It is our understanding that pilots can override the sophisticated autopilot (whose sensor may have been sending erroneous data).  This begs the question, what is the protocol for the Human taking over from the Machine?

    What level of training do pilots receive?  What are the ramifications to their career if they make the wrong decision?  These and other questions are being asked continuously.

    In this blog series as well as in numerous other articles/speeches, we have commented on this issue.  Interested readers should review several other Critical Mass Blog writings et al. so that information will not be repeated herein.

    The question posed in the title, ‘Can the Machine be Trusted and When Should the Human Intervene?’ can be answered and has been many times.  A combination of training and experience will give the human the confidence to make difficult decisions in times of stress.

    Recent examples include the landing of US Airways Flight 1549 on the Hudson in 2009, elite military successes, sports teams, and other feats where a small group took charge at difficult moments and as the saying goes, “saved the day.”

    Scaling Training and Especially Experience

    So how does an organization ‘broadly’ train its large global workforce as well as its ecosystem?  Moreover, how does the same workforce gain ‘experience?’

    The saying goes something like, “You can have 30 years of experience in your career or you have one year of experience 30 times.”  Unfortunately, many organizations consist of the latter—employees/contractors and this includes senior executives as well!

    Some organizations see training as a cost.  Many have tuition reimbursements programs and send employees to a myriad of conferences and workshops.  However, other than high level platitudes, what is the value of any of this to the employee and/or the organization?

    There is also plenty of evidence that traditional training programs do not provide long term knowledge and do not address the experience issue at all.

    Immersion

    Immersive training is one form of experience.  The individuals live the situation and realistic options she or he is faced with.

    Moreover, on-demand information feeding remote individuals addressing major field problems is important too.  These information feeds can (and probably should) include Subject Matter Expertise from those who came before the contemporary workforce.

    In other words, taking the knowledge of those with 30 years of experience and making it available to those with only a few at the task step level is essentially having that senior individual in the cockpit with the more inexperienced person.

    Sounds good on this ‘paper’ blog but is this model realistic?  It absolutely is and at a price point that makes the value proposition compelling.

    No longer a week-long instructor led workshop where the information is quickly forgotten but knowledge on-demand in a matter that the user can absorb during a critical moment.  One report about the recent airliner crashes was that the pilots were ‘looking up’ procedures in the event of …

    Who has time for that in life and death situations?  No one!  The answer must be in front of you in a ‘heads up display’ manner on demand.

    Enabling technology is available at reasonable price points.  Blowing stuff up and killing people because employees/contractors are ill equipped to do their job is unacceptable.

    Could Your Organization Withstand a Max 8 Incident?  If Not, What is Being Done to Mitigate this Risk?

     

    For more information on Risk Mitigation check out our Operational Excellence Platform.

      https://www.marketwatch.com/story/trump-today-president-says-airplanes-far-too-complex-to-fly-after-boeings-737-max-crash-2019-03-12

  • Millennials Take On Our Increasingly Complex World

    Millennials Take On Our Increasingly Complex World

    Originally published in 2013.

    On January 1st at 0348 hours a young engineer employed by a service company is trying to address a problem she has encountered with a compressor on a drilling rig in the Deepwater Gulf of Mexico.  She graduated from college three years ago and went to work for a large energy services company.  However, several months ago she changed jobs and is now on her first offshore hitch as team leader with her new company, a similar size global energy services company.

    She is a competent engineer but is uncertain what the company policy is regarding a piece of rotating equipment that while seemingly malfunctioning does not appear to jeopardize safety, the environment or production at the present time.  But she worries that the situation could get worse.

    A quick call to the “graveyard” shift at the company onshore Operations Center is not reassuring.  Staffed by those who are too junior to be on vacation during the holiday season, the engineer she talked with had only been with company three years and actually had less field experience than she did.  His supervisor was not encouraging either.  Should he call and wake experts at this early hour?

    Adding to the problem, the compressor’s data plate was mostly unreadable.  And of course, a famous Texas blue northern was blowing through.  High winds, rain and cold temperatures further impaired proper equipment identification, much less working conditions.

    Both the field engineer and the operations engineer are aware that their company signed a Bridging Document with their customer as part of the new Safety and Environmental Management System (SEMS) regulatory requirements and both had attended the appropriate training for this project.  Both are knowledgeable that the Stop Work Authority (SWA) gives them the right and even the obligation to dramatically intervene with operations if they feel it necessary.

    As a new mom, the field engineer is concerned that she might develop a reputation in the company as a “flaky” female if her next decision turned out to be a mistake.  The engineer at the operations center was receiving real time data feeds from the rotating equipment but he could not “feel” the vibrations like the on-site individual could and the equipment was still within tolerances.

    Horns of a Dilemma

    The engineers in our story are competent, qualified individuals doing a great job.  Early in their careers, they are the vanguard of field operations.  Millennials by label, they are technologically savvy and among the best and the brightest in their fields.

    Things never go “bump in the night” during daylight hours in perfect weather, hence the colloquial term.  Moreover, the personal stress of a new mother concerned about her reputation and opportunities for promotion resulting from just another day at the “office” should not be underestimated by those desk bound or later and more secure in their careers.

    The real world of field operations can be very unforgiving even when the results turn out OK.  All of the individuals in our story have significant “skin in this game.”

    It is fine to “empower” people in the team building sessions.  It is an entirely different story in the middle of the proverbial stormy night when one’s career and reputation are on the line.  Field personnel must believe they company will stand behind their decisions, right or maybe less so.

    Enablement

    These best and brightest can only be as good as their supporting infrastructure.  These individuals not only face engineering issues, any actions they take must be in accordance with company policy, the Bridging Document and various regulatory compliance requirements as well.  This is a lot to put on the plate of an engineering team.

    However, since their childhood these individuals have been online.  Our field engineer mother looks in on her infant son at day care from her smart phone from a hundred miles offshore.  The operations center engineer routinely Skype’s with his girlfriend, a physician, who is in east Africa serving with Doctors Without Borders.

    These individuals are at the top of their technological game.  However, they lack the field engineering experience of their more seasoned colleagues.  This represents a demographic challenge for organizations in the middle of the Big Crew Change.  How do these young people come up to speed—quickly?

    Organizations not only depend on the individuals depicted in our story for their bottom line, shareholder value is at risk if they cannot prevent the next major mega-disaster.  And what if they can prevent a minor incident?

    Loss time, loss production, loss anything has economic consequences.  Most organizations run on margins that are thinner than they would like.  Oil companies are included in this group.  More importantly, energy service provider margins can be even lower.  This business model pushes our engineers to lower costs, reduce downtime and in some cases push the envelope.

    Millennial Transformation

    Out engineers appear to have the deck stacked against them.  Normal Accident Theory (NAT) with its roots in the Three Mile Island nuclear power plant incident suggests that tightly coupled technologies with invariant sequences and limited slack such as Deepwater drilling operations will have accidents in the normal course of events.  In other words there is a certain inevitability of a major incident on their watch.  Maybe not during this rotation but a certain possibility during their careers.

    However, these Millennials have a safety arsenal their parents did not—a new business model that capitalizes on their technology prowess.  The emerging field of High Reliability Theory (HRT) “emphasizes are a strategic prioritization of safety, careful attention to design and procedures, a limited degree of trial-and-error learning, redundancy, decentralized decision-making, continuous training often through simulation, and strong cultures that create a broad vigilance for and responsiveness to potential accidents.”

    Arm field engineers and graveyard operations watch colleagues with HRT driven policy and associated tools and then get out of their way.  A strategic or systemic safety model with a holistic perspective of the life cycle the process coupled with truly empowered key personnel trained with the latest learning tools in a strong Culture of Safety offer a new perspective for a new workforce.

    Aircraft pilots routinely retain and upgrade their skills in sophisticated flight simulators.  “What If” scenarios, whereby the team can learn by trial and error environment where the worst result is a computer animated “do-over.”  Other industry sectors train using this well documented successful approach.

    In a true Culture of Safety a mom would not worry about her job or career if she erred on the side of safe operations.  She would not be labeled nor would her co-worker in the Operations Center hesitate to wake up the experts New Year’s Eve.

    Finally, if the maintenance history and all updated equipment manuals were available on a Smart Tablet with training videos and animation support, trepidation by those new to the company/process would lessen.  Organizational policy, its Operations Management System and bridging documentation built into the workflow will enable better decision making in the High Reliability Organization of the near future.

    A decade ago the digital oilfield was labeled the Digital Oilfield of the Future.  Integrated Operations is a common model today.  The Millennial’s World-of-the-Future will mirror the concepts of an HRO.

    Will she be working for you or your competitor?

    End Notes

    http://www.doctorswithoutborders.org/

    Weick, Karl E., Sutcliffe, Kathleen M. and Obstfeld, David. (2008). Organizing for High Reliability: Processes of Collective Mindfulness. In Arjen Boin (Ed.), Crisis Management Volume III. (pp. 31-66). Los Angeles: Sage.

    Ibid.

  • Are You In Distress?

    Are You In Distress?

    During a recent offshore sail from Florida to Texas the weather significantly deteriorated on this blogger and his boat mates. Our 45-foot ocean going sailboat was one in which (mostly) the same crew that has significant sea time together.

    That said, there were two days of very uncomfortable passage making. At one-point a nearby ship hailed us on the radio and inquired, “Are you in distress?” We responded, “no we were not” and thanked them for their concern. Both vessels continued their separate courses.

    At that moment, our vessel was undergoing a pounding by large waves and from the bridge of the ship, it probably did appear that our yacht was in distress and in possible need of assistance. However, our vessel was simply handling tough sea conditions.

    Experienced sailors know that anything is possible while at sea. Therefore, careful preparation is critical prior to any voyage. Simply put, the vessel must be sound, (able) seamen competent, and equipped as appropriate.

    The US Navy has identified six principles for shipboard operations, “formality, procedural compliance, level of knowledge, questioning attitude, forceful backup and integrity, focus on human performance and create the foundation for highly effective commands where errors that could lead to minor or catastrophic events are identified and stopped early. Used together, these six principles form the bedrock on which the Surface Force implements the three operating processes: operational risk management; plan, brief, execute, and debrief; and hazard reporting.”

    One could make the case that a pleasure vessel need not adhere to these six principles; however, this long time offshore sailor argues that they should as well. For example, there is always only on Master (Captain) of a vessel regardless of long time friendships. Appropriate expertise or Knowledge, Skills and Abilities (KSA) for all crew members is essential as well.

    Some may notice that the six principles and three operating processes are akin to those found in High Reliability Organizations (HROs). In other words, this short story holds lessons for all as well.

    Our vessel was engaged in a mission—transit from Florida to Texas. This mission was supported by a number of processes and associated tools, technologies and human capital to accomplish the overall goal.

    When adversity struck, the crew (organization) responded to events on the ground (water) to address the new situation in the spirit of prudent mariners. Is this not allegorical to business?

    How Can You Assure Your Organization Will Not Be in Distress When Adversity Strikes?

  • Love to Have the Opportunity to Learn About Your Company: I Know I Can Help

    Love to Have the Opportunity to Learn About Your Company: I Know I Can Help

    It seems that the preferred CRM Cold Call script goes something like this, ”I’d love to jump on a call with you and learn more about your company.  I am sure we can help.”  Really?

    The roots of this approach may be from the “Sell me this pen” sales model whereby the sales representative queries the prospect seeking to find a need that can then be filled.  Understanding your customer and her business needs are a critical selling skill.

    However, a cold call (using this sales model) from someone the prospect does not know and may even be unclear about the product/service being offered is usually a non-starter.  Yet, increasingly this is the opening gambit in many digital marketing campaigns materials.

    What is missing from all of this is the construct of homework.  The race car driver, Bobby Unser is credited with saying, “Success is where preparation and opportunity meet.”

    Somehow, I don’t think he jumped in the car ‘cold’ the day of the race.  Long hours of preparation preceded race day.

    B2B selling is all about solving a specific issue or challenge the buyer is facing.  Whether the potential customer knows about the issue or is unaware (for example, the first-generation smart phone), he or she must perceive value from the selling firm.

    While it is usually impossible to know the details of an issue, the rep must have a starting point.  Rather than, “let’s jump on a call” articulate that the rep has some actual knowledge about the prospect.

    Value Proposition

    If the purchasing authority works on average ten hours a day (plus or including commuting time) a 30-min meeting is 5% of his or her day.  Is talking to this sales rep the best use of that time?

    Frankly, teaching an uninformed individual about the company and fielding a battery of probing questions probably is not worth it to most of us.  A more valuable approach would be to develop a ‘strawman’ value proposition.

    The usual benchmark of value is financial.  An increase in the top/bottom lines, stock price or more recently reputation (great place to work, etc.) drive operational excellence initiatives.  Whether tangible or intangible organizations seek value from business cases put forth by suppliers.

    Unfortunately, value often remains loosely defined; as shown in the text box.  Moreover, it is often difficult and time consuming to develop a viable and valid value proposition.  No matter, this homework must be done!

    At a recent conference about the Industrial Internet of Things (IIoT), two panels extoled the (technology) virtue available to heavy industry.  An inquiry from the audience regarding the project risk of implementing enterprise level IIoT was not impressively answered.  Likewise, when questioned about the value proposition one panelist timidly answered that IIoT was simply necessary to remain competitive.

    Trust me, it’s going to be good!  Not the most compelling use case.

    Early in my sales career, this rep often put forth value propositions along the line of the IIoT example.  Often, the company provided me with presentation materials to that end.

    My sales life forever changed at a Mexican restaurant one lunch when I was going through the usual pitch and was interrupted by the prospect.  His question to me paraphrased, “If I buy from you will I be promoted?”

    I thought I knew this individual reasonably well and was speechless at the question.  Later I realized that instead of a laundry list of products, spares and other materials, he was looking for a solution.

    His problem would have been apparent if I had done my homework.  He was charged with installing all the instrumentation in a $ 1 billion refinery retrofit.  When successful, he believed his career would advance

    Grilling him about his business would have made me persona non-grata as he did not have time for that.  Once I proactively engaged his organization it quickly became clear how to win the deal.  Three million dollars later our manufacturing facility was in over drive.  And he did get promoted!

    Finally, there is a level of impersonality from this selling model.  This includes the much ‘loved’ follow up email driven by CRM, “I haven’t heard from you so I thought I would resend my email.”

    Certainly, persistence is required to close deals; however, pestering will drive prospects away as fast as they can run.  Professional behavior coupled with persistence are two sales KPIs.

    You want me to give you some of my valuable time?  Then do your homework and show me why I should

    Further Reading

    The author and others have published extensively on this subject.  The list of appropriate articles and papers is too extensive to list here.  However, readers are invited to peruse Dr. Shemwell’s extensive list of blogs and publications.

    See our Economic Value Proposition Matrix® (EVPM) for additional information and a free version to build your own EVPM.

    For further information Contact Us.

  • Organizational Predators: Jackals, Hyenas, and Wolves in Managerial Clothing

    Organizational Predators: Jackals, Hyenas, and Wolves in Managerial Clothing

    Prologue

    In the author’s August 2004 edition of the then, Executive Briefing Newsletter (early online delivery) we addressed the impact on the firm of managerial misbehavior.  This article was one of a list of challenges put forth to that generation of management.

    Sadly, recent events have compelled us all to revisit this issue, although for some it is the first time.  Upon re-reading the document, we felt that it might add value to current management and those that work for them to release it again in the blog format.

    The text presented is original and only minor typographical changes have been made.  We firmly believe that historical documents need to be held to their original meaning and we invite the reader to decide its value in today’s context.

    One note, readers may feel passion seeping through.  As this author recalls, at the time one of the jackals had harassed someone close to me.

    Point of the piece, this behavior was inappropriate then and it remain inappropriate today for this kind of nonsense to exist in the workplace.  Shareholder value is destroyed by this stupid behavior.

    One would guess that over the next months and years shareholder value will be destroyed in court settlements because of the recent behaviors of Organizational Predators: Jackals, Hyenas, and Wolves in Managerial Clothing.  Won’t put the names here—Google it!

    The original text is available in Essays on Business and Information II: Maximizing Organizational Performance, pp. 85-87 of the printed edition.  Readers will find it in the Ethics Section.

    Reprint

    Originally published in August 2004

    I think I did something for the worst possible reason—just because I could. I think that’s the most, just about the most morally indefensible reason that anybody could have for doing anything.”

    – Bill Clinton

    Thank you, Mister President.  You have empowered another generation of Omega males in managerial positions who denigrate women “just because they could.”  In Bill’s case, Hillary emasculated him and moved on to become a U.S. Senator.  This option is not always available to others.

    Organizational leaders are role models for guidance in how managers relate to our female subordinates.  Dominant men (and sometimes women) are well positioned to do things just because they could.  If the organizational culture condones the just because they could model, in reality this conduct is what management offers shareholders.  As an investor, I am ready to sign up for that business model. Yah, Right—Perhaps NOT!

    Over the past three years, this newsletter has sought to put forth important and indeed even critical issues to the forefront of discussions.  I will tell readers up front, that this edition of the newsletter is different.  It is personal, and it comes about as the result of this author’s direct knowledge about how women in his professional and personal life are being treated.

    Therefore, I do not claim objectivity but seek to raise the thinking of those in similar situations as well and even the culprits themselves (and their spouses, usually wives).  In this writer’s humble opinion, this issue is not transit, but endemic.  In the list of those things that will not go away, this one is high.

    Corporate boards and CEOs should take note, as not only are there EEOC (Equal Employment Opportunity Commission) issues at stake (usually addressed by Human Resources and attorneys as background noise) but also Sarbanes Oxley exposure.  Sarbanes Oxley is usually couched along the lines of information flow to the CEO and Board, however, there is another dimension.

    The quality of management and their readiness to “hear” and incorporate the thinking of the best of the best, regardless of sex.  Just think if the CEO of Enron had actually listened to Ms. Sharon Watkins when she raised concerns instead of just blowing her off—he might still be enjoying his Aspen resort.

    You can outsource non-core activities, but you cannot outsource the corporate identity. How firm’s truly value every employee is who they are.  United States criminal law has a long history of prosecuting wife and child beating felons.  The principle is well established.

    Oh, the Humanity

    Men, more often than women, abuse the other sex and their offspring.  Predators prey upon the weak and the young, usually males dominating or destroying females and their young.  We see this in the wild animal kingdom and we see these predators on the Internet.

    We also find them inside corporate walls.  Boards and C levels often hide their heads in the sand and take a “don’t ask don’t tell” approach.  Guess what guys (and it usually is the ole boys club); the train has left the station without you.

    Fact is this train left a millennium or more ago.  Mothers are revered as the fount of life.  Regardless of ethnicity or religion, Mothers are central.

    That is until we get to corporate America or any other nation for that matter.  Once a woman choses or is forced to work, Mother’s Day goes out the window.

    Now Alpha (and those who think we are but have not yet been culled) males think we own these feminine prizes.  Guess what, you out of shape, overweight pathetic excuses for males, you do not.

    Do these women report to you and are their bonuses, promotions etc. depend on your stated and written opinion?  The answer is NO!

    Take that and shove it up your behind you legacies of the20th century.  There is a cataclysmic shift underway and while you may enjoy the short-term high of intimidating and even firing these women, Darwin rules.

    You are dead meat my friend, and probably at an age when you will least be able to afford it.  Mom is never irrelevant!

    Throughout the western United States, one can often see the skins of coyotes hanging on barbwire fences.  The clear message to other predators is this could be your fate as well.

    Similar symbolic gestures are necessary in publicly traded corporations.  Who gives some mid-level manager the right to denigrate hard working employees just as they put themselves out as bastions of righteousness?

    If these people were so smart, they would be top executives, and if they were the real comers, they think they are (with top level sponsors) petty crap would not be their forte.  Unless the organizational culture rewards the humiliation of women as part of the reward system.

    Truth is, most will never amount to anything.  While they have some short-term power, the organization does not really care about their efforts.  Fundamentally, they know this and this fact eats at them.

    Their anger is projected on their direct reports, and often the females in their organization.  This is a safe bet for an abuser!

    Who would challenge him?  Senior management demand results that he delivers for a while and his female direct reports are put through the grinder.  Pretty good gig if you can get one, especially if you are a predator by nature.

    Final Thoughts

    It is far past the time for a superior to have the audacity to state that I took advantage because I could.  This is not just a civil liberty, human rights, woman’s right, or Constitutional Amendment right.

    Organizations depend on the synergy of their organizational knowledge.  Not necessarily without friction, a necessary catalectic creative agent, but beyond retribution, physical and mental intimidation, fear of job loss or demotion, as well as physical threat posited by someone often 100 pounds or larger than his target.

    Sarbanes Oxley, global stock exchanges as well as common decency demand that our mothers, wives, sisters, nieces, and girlfriends be heard.  The rallying of the “ole boy” network does not have a place in the 21st century organization.

    Firms that overlook or down play these issues expose themselves to major lawsuits and the possibility that shareholder value may be decreased by BILLIONS.  There is no credible support for predator losers.

    The usual predator is an overweight male between 30-50 who attained his position through vigorous internal politicking or as the result of a merger where this individual had a title and thus perceived expertise.  Often, these individual distains women all the while being a pornographic connoisseur.

    This manager is impaired when dealing with women.  When a strong, woman subordinate questions his decision, this personality often retreats to his dominate position over this person and seeks to dictate.  This type of manager may have unresolved issues with his mother.

    I do not know about you, but I will not invest my hard-earned money in firms that condone, and even promote jackals.  In earlier times, these individuals would rape and pillage women unless/until challenged by a true Alpha male.  Today, as then these cowards retreat rapidly, only to reappear when they think the coast is clear—always hiding in the organizational shadows.

    When Boards and top management condone this behavior, they denigrate investor confidence. Billion-dollar class action lawsuits are not the fantasies of writers, they routinely occur.  Why should an investor support the pathetic disgusting behavior of reprehensible psychotics who usually make less than $250K? Is this the risk-reward trade off expected?

    Throw the bums out of the executive suite, but perhaps more importantly throw these true Nazis out of middle management.  Sarbanes Oxley demands nothing less.

    Proposition: All men and women are created equal.  No pathogen has the right to spend my money furthering his limitations.  A real man would just resign.

    But then again, these individuals are not men. They are Jackals, Hyenas, and Wolves in Managerial Clothing.  They may even be thieves as they destroy shareholder value.

    What a return on $250,000! CEOs, beware, SOX looms large over organizational incompetence.

    Finally, as true indictment of this testosterone starved wimps they take one of two paths in their personal life.  They either physically and emotionally beat the women (and children) in their lives (wives, daughters, nieces, step-daughters, aunts, mothers, et al) sometimes resulting in the death of these females or they kowtow to these same people and take their frustrations out on organizational female underlings.

    Regardless, these people are cowards and bullies.  There is no place for them in publicly traded corporations and I for one do not care to fund their criminal activities.

    The first CEO that tolerates or accommodates this behavior is yet to be sent to jail.  No doubt, we will soon read about such an individual.

    Earth to Wall Street. Enough is enough.  This piece is not the rambling of a female in an activist organization.  It comes from the pen of a white male born in 1948.  Demographically not high on the feminist hit parade.

    That is the point. This is not just a social issue it is an economic one.

    The psychological rape of our wives, sisters, and daughters by low life managerial predators can no longer be tolerated.  Fire these losers and put mothers in charge.

    The power of motherhood is not overrated.  We all have a mother and celebrate her wisdom every May.  Capitalize on this hidden downtrodden resource, and remove the cowardly scum whose manly prowess is limited, except perhaps in their own twisted ego.

    I for one do not care to fund such dysfunctional behavior.  I for one do not care to put my capital at risk at the hands of wife beaters and other predators.

    Set the traps, eliminate these vermin, and hang their skins on the corporate barbwire fence.  Corporate returns will surely be better without their “help.”

    Let the mothers, sisters, nieces and wives loose and let’s see if greater returns do not soon appear.  I am betting my money on Oprah and Carly and not Ken, Jeff and the others heading to jail who condoned managerial malfeasance.

    Further Reading

    Most of the issues discussed in this newsletter are part of a larger dialogue.  Readers are invited to explore additional thinking.  There are many books about abuse that you may wish to investigate.