Tag: EVPM

AI–What’s Your Number?

August 23, 2025 No Comments

There is a great deal of hype regarding AI, some is justified and some not so much.  Pundits, including this one talk about the value an organization will get and, in some cases, immediately.  But what is the actual measurable value a firm can realistically expect? I recently used a free AI Value Calculator, asking

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CRM Suks

March 17, 2023 No Comments

This author recently received an automated text message regarding an upcoming process.  Received the day before the scheduled process, the text described pre-process procedures (as if it was in the future) to be completed 72 hours beforehand. Customer Relationship Management (CRM) systems are ubiquitous.  These automated systems remind customers of valid business relationships as well

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