Does CRM still frustrate you, the would-be buyer all these years later? I recently ordered a relatively expensive product from a well-known retailer. At their prompting, I signed up for ‘track order.’ Three days later, my inquiry was responded with, “the order has been placed.” Ok, but I already know that. Are you still processing
Recently this pundit was contacted with a purchase recommendation for something he had already acquired. Dah!! According to Britannica, artificial intelligence (AI) is defined as, “the ability of a digital computer or computer-controlled robot to perform tasks commonly associated with intelligent beings.” But just how mature is this technology? The term covers a wide range of capabilities and
This edition is taken from our forthcoming book tentatively titled, Techniques for Successfully Closing Deals in the 21st Century. New Year’s Resolutions We all make them and in many cases they are short lived, often falling by the wayside before March 31. So as we ponder what the new year will bring, most in
