Problem-Focused Advisory Services – The Rapid Response Institute (RRI) provides Advisory Service in which our consultant develops an understanding of the client’s SAFETY CULTURE implementation situation and develops findings, conclusions and recommendations that are presented to the client for consideration and decision making.

Real-Time Advisory Services – RRI provides day-to-day advisory services to provide real-time advice and recommendations for COS implementation issues.

Training for Implementation of a Culture of Safety 

According to research about organizational change, only 30% of change projects (like implementing a culture change) meet management expectations. This low success rate is, in large part, due to a lack of training in the technical requirements of implementation of a Culture of Safety.

RRI conducts practical training on several important technical aspects of COS Implementation including training that should be requirement for COS Project Managers and Project Teams.

Cross Cultural Training

RRI has developed an online Collaborative Cross Cultural engagement game. This game is based on Dr. Shemwell’s doctoral dissertation, Cross Cultural Negotiations between Japanese and American Businessmen: A Systems Analysis.

This game has been adapted to address the training requirements for the transformation to a Safety Culture. For additional information.

Executive Training                                               

Objective: The objective of the training is to cut through all the complex information about “organizational culture” and to present the requirements for successful COS implementation.

Contents: The contents of the training include:

1. What is culture, and how does one implement an organizational culture?
2. The kind of organizational change needed for a successful COS project
3. Overview of organizational architecture needed for successful implementation of a Culture of Safety
4. The formula that must be used for the culture change to be successful.
5. The roles that organizational leaders must play for successful implementation of a Culture of Safety.                                                          

Assessments and Actions: The course includes a “jump start” exercise to identify current COS strategic intentions, issues for Culture of Safety projects, and action plans issue resolution                                                          

Participants: This training is strongly recommended for executive and senior managers who have or anticipate COS initiatives in their organizations

Duration: This executive training can be conducted in as few as four hours or as long as two days           

 IT IS CRITICAL THAT SENIOR EXECUTIVES PARTICIPATE IN THIS TRAINING PROGRAM AS ROLE MODELS FOR THE ORGANIZATION

Project Team Training

Objectives

1. Detail the steps that must be completed to successfully complete a COS implementation project
2. Ensure that training participants leave the course with the knowledge, skills and attitudes needed for COS implementation success                                                            

  Contents: The contents of the training include:

1. Implementation methodology steps and templates
2. Critical Success Factors (CSF) for implementation, and
3. A “table top” exercise of a COS implementation from beginning to end                                                          

Assessments and Actions: Exercises in the course include:

1. An assessment of the planning for and execution of current COS projects the organization may have under way
2. Development of action plans to improve under current implementations under way
3. Project planning exercise for a “start-up” COS implementation project                                                          

Participants: This training is strongly recommended for COS Project Managers and Project Teams.                

Duration: The training can be conducted in three to five days

Training: Leadership Roles

Objective: The objective of the training is to identify and assess the kinds of leadership needed to effectively implement COS

Contents: The contents of the training include:

1. The Four Levels of required Leadership
2. Roles that Leaders must play for Culture of Safety success
3. Required “Scripts and Communication” needed from leaders
4. Action Steps Leaders must take for COS Success
5. How to determine where COS implementations are at any point in time                                                          

Assessments and Actions: This training includes:

1. Techniques to identify current leadership roles
2. Assessment of readiness for Leadership roles
3. Identification and Actions Steps for resolution of critical issues for Culture of Safety projects                           

Participants: This training is strongly recommended for upstream middle and senior managers who have or anticipate COS initiatives in their organizations                                 

Duration: COS Change Leadership Training can be conducted in two to four days

Training: Installation of the COS Architecture

Objective: The objective of the training is to make participants aware and knowledgeable of the needed organizational architecture for a Culture of Safety               

Contents: The contents of the training include:

1. Why Organizational/Business Architecture is required for COS success
2. The key processes that make up the required COS
3. How to re-configure (i.e., tune) specific aspects of the implementing organization to enable COS success. The training will include needed tuning of Strategic, Work Process, and Technical Process architecture to meet the requirements for COS success

Assessments and Actions: Exercises in the course include:

1. Evaluating the status of the existing organizational architecture for COS success
2. Development of steps needed to put a complete COS Architecture in place in the organization.

Participants: This training is strongly recommended for upstream middle and senior managers who have or anticipate COS initiatives in their organizations

Duration: This training in Business Value Architecture (BVA) can be conducted in two to four days

Peer Reviews of COS Implementations – a COS Project Team Requirement

Culture of Safety initiatives are very complex and difficult to implement. COS projects and/or initiatives can definitely be enhanced by objective views from outside professionals (i.e., second opinions) who can provide understanding and recommendations to a COS project Manager and his Team. Such Peer Reviews should be scheduled at least twice in each COS Project and should be launched when a COS Project Team is anticipating or experiencing critical implementation issues.

We provide three kinds of Peer Reviews for COS Implementations:

Objective third-party reviews and outside opinions. For such reviews, RRI collects information and forms independent conclusions and recommendations for the reviewed project teams and their executive sponsors. 

Peer-Assist Reviews done with client personnel as members of the Review Team. The RRI Peer Assists add members of the teams being reviewed to the Review Team so that they can see and validate data when it is collected and be a part of the assessment and development of recommendations and action steps. The RRI consultant will retain the responsibility for adding the expert assessment to the Peer-Assist Process if needed.

Training, Coaching and Methodology for Client Peer Reviews. Organizations implementing COS are likely to have multiple projects underway. Such organizations must be able to provide “inside peer reviews” using personnel from other projects and initiatives. For such inside reviews to be successful, training, methodology / templates, and procedures will be needed to ensure the integrity and value of reviews.

Implementation the Architecture for the Culture of Safety

A Culture of Safety can surely enable safer operation. However, a Culture of Safety cannot be achieved without the organization making specific accommodations and re-configurations. 

We provide:

1. In-Depth Training on the Architecture for the Culture of Safety (as described in the Training section of this document)
2. The objective of the training is make participants aware and knowledgeable of the needed organizational architecture for Business Value from COS
3. The contents of the training include Strategic, Work Process, and Technical Process architecture requirements for COS success as well as the needed interfaces inside the organization’s structure                                                          
4. Exercises in the course include evaluating the status of the existing business architecture and development of steps needed to put a complete Business Value Architecture in place in the organization.                                                          
5. This training is strongly recommended for upstream middle and senior managers who have or anticipate COS initiatives in their organizations                             
6. This training includes a “jump start” exercise to identify needed re-configurations in the organization’s Architecture. Training can be conducted in three to four days.

Implementation Planning for COS Architecture

Once the organization decides to implement (or consider) COS Architecture, many organizational actions will need to be completed. The purpose of the RRI planning service is to provide guidance in developing the Project Charter and task list for a COS Architecture Implementation Project. Planning would take the client through the three Stages of Business Value Architecture (BVA) implementation.

Three Stages of BVA Implementation

Stage One – BVA Awareness and Education

>> Gate One – Business Case and Plan for Stage Two Pilot Projects ·        

Stage Two – Trial and Pilot Projects

>> Gate Two – Business Case and Plan for BVA implementation into day-to-day use in the company

Stage Three – Integration of BVA into Organizational Structure and Operations

>> Gate Three – Business Value Accomplishment through use of BVA  

RRI will provide direct guidance for implementation planning and, after the plan is being implemented, and will be available for real-time problem solving and issue resolution.

Consulting Services for COS Architecture Implementation

RRI can provide consulting services on the ground to assist in BVA implementation. These services are effective because of three critical factors:    

1. Experienced Leadership for Implementations
2. RRI practical and proven methodology – Architecture for the CULTURE OF SAFETY·        
3. Seasoned, experienced professions with 20+ years of serviced.  

Implementation Methodology

RRI licenses our Two Phase COS Implementation Methodology. It is configured to meet the needs of the client organizations.