Month: August 2025

Worthless

Does CRM still frustrate you, the would-be buyer all these years later? I recently ordered a relatively expensive product from a well-known retailer.  At their prompting, I signed up for ‘track order.’  Three days later, my inquiry was responded with, “the order has been placed.”  Ok, but I already know that.  Are you still processing

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AI–What’s Your Number?

There is a great deal of hype regarding AI, some is justified and some not so much.  Pundits, including this one talk about the value an organization will get and, in some cases, immediately.  But what is the actual measurable value a firm can realistically expect? I recently used a free AI Value Calculator, asking

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