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Critical Mass Blog

Decision Making in the Digitalization Age: Who Decides?

“Ergonomics (or Human Factors) is the scientific discipline concerned with the understanding of interactions among humans and other elements of a system, and the profession that applies theory, principles, data and methods to design to optimize human well-being and overall system performance.”[i] According to Gartner,…

Mission Accomplished: Santa Completes Another Worldwide Transit—Incident Free!

Every December 24th, this jolly ole elf embarks on one more global initiative.  We know this to be true because each year since 1955, the North American Aerospace Defense Command (NORAD and its predecessor the Continental Air Defense Command (CONAD) Operations Center in Colorado Springs,…

Selling Your Economic Value Proposition to the C Suite: Translating Technology to the Language of Business

The challenge of building a Business Case for CAPEX investments with high intangible content, i.e., IoT, professional services and operational excellence, remains a challenge.  Many also argue that disruptive new business models are making the old ways irrelevant. Hence, we simply must make the investment…

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